criickex Privacy Policy

Section 1

Introduction and Scope

criickex ("we", "our", "platform") operates a trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, why we collect it, how we use it, and with whom we share it.

By using the criickex.cam website or creating an account, you agree to the terms of this Privacy Policy. This Policy should be read together with our Terms and Conditions.

This Policy applies to all individuals residing in Bangladesh who use the criickex platform. We provide services only to individuals aged 21 or older.

Section 2

What Information We Collect

During registration and use of the criickex platform, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for bKash / Nagad / Rocket verification)
• National ID card or passport number (if required during the KYC process)
• Current address (city and district)

2.2 Financial and Transaction Information

Records of your deposits and withdrawals are stored in our system. During transactions via bKash, Nagad, or Rocket, the associated mobile banking number and reference number are recorded. We never collect your full PIN or bank account password.

2.3 Usage and Technical Information

• IP address and device type
• Browser version and operating system
• Session duration, page visit records, and click behaviour
• Cookie and local storage data (see details below)

2.4 Gaming Activity Information

Your gaming history, bet amounts, win and loss records, and bonus usage information are stored in our system. This information is used for responsible gaming monitoring and reward distribution.

Section 3

Purpose of Using Your Information

criickex uses your information only for the following legitimate purposes:

Section 4

Sharing Your Information with Third Parties

criickex never sells, rents, or provides your personal information to third parties for marketing purposes. Information may be shared only in the limited circumstances described below:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming), and technology service providers receive only the information necessary to deliver their designated services. These partners are contractually bound to adhere to our privacy standards.

4.2 Legal Authorities

In the case of a valid court order, government investigation, or legal obligation, the relevant authorities may be provided with the necessary information. Such disclosure is always limited to the minimum information required.

4.3 Fraud Prevention

Specific transaction information may be shared with security service providers for anti-money laundering and fraud detection purposes.

4.4 Business Restructuring

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity. We will notify you in advance in such cases.

Section 5

Cookie and Tracking Technologies

The criickex website uses various types of cookies. Cookies are small text files stored in your browser that help us remember your preferences and session information.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. This includes maintaining login sessions and security verification. Disabling them will disrupt the core functionality of the site.

5.2 Functional Cookies

These store your language preferences, game settings, and personalised experience. These cookies make each of your visits more convenient.

5.3 Analytics Cookies

These are used to understand which pages are used most and how users navigate the site. This information helps us improve the platform.

You can manage cookies through your browser settings. However, disabling certain cookies may prevent some features of the site from working correctly.

Section 6

Data Security Measures

criickex uses industry-standard security technologies to protect your information:

• SSL Encryption: All data transmission and reception is secured through SSL/TLS encryption. The padlock icon in your browser's address bar confirms this protection.
• Database Encryption: Sensitive stored data such as passwords is kept in encrypted form. Even our staff cannot view complete passwords.
• Access Control: Only authorised staff can access the necessary information. Logs of all access are maintained.
• Regular Security Reviews: Our security measures are regularly tested and updated to ensure protection against the latest threats.
• Session Management: After a period of inactivity, you are automatically logged out to prevent unauthorised access.

While we take the highest security measures, transmitting information over the internet is not entirely risk-free. We therefore ask you to remain vigilant and use strong passwords.

Section 7

Data Retention Period

We retain your information only for as long as it is necessary:

7.1 Active Account

While your account is active, we retain all necessary information. Registration details, transaction history, and gaming records are required for account management.

7.2 After Account Closure

After an account is closed, certain information is retained for a specified period, taking into account legal obligations and the possibility of dispute resolution. This period is determined in accordance with applicable laws and regulations.

7.3 Data Deletion

Once the need for retention has ended, we securely delete or safely anonymise your information so that it cannot be recovered.

Section 8

Your Rights and Choices

As a criickex user, you have the following rights regarding your own information:

8.1 Right to Access Information

Contact our support team to find out what information we hold about you. We will provide the information within a reasonable time.

8.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Your name, contact details, and other relevant information can be updated.

8.3 Right to Delete Information

Where there is no legal obligation, you may request the deletion of your personal information. However, transaction records and legal documents are required to be retained for a specified period.

8.4 Right to Withdraw Consent

You may withdraw your consent for marketing communications at any time. Let us know your preference via live chat or email.

To exercise any of the above rights, contact us via our 24/7 live chat support or by email.

Section 9

Protection of Minors

criickex strictly provides services only to individuals aged 21 or older. We do not knowingly collect or store the information of any person under the age of 21.

An age verification process is carried out at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete their information.

If you believe a minor is using our platform, please notify us at [email protected].

Section 10

Policy Changes and Updates

criickex may revise this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be updated.

For significant changes, we will send a notice to your registered email address. Continuing to use the site after a change has been made will be considered acceptance of the new policy.

If you have any comments or concerns about any changes to the policy, please contact us before the changes take effect.