criickex Responsible Gaming — Your Safety Is Our Priority
Gaming should always be a source of enjoyment. criickex is committed to helping you play safely, in a controlled way, and with full awareness.
Why Is Responsible Gaming Important?
Gaming is a form of entertainment — but without limits it can become a problem. criickex believes every player has the right to enjoy gaming happily, healthily, and safely. Our responsible gaming policy is designed to protect your interests and keep you in control at all times.
Gaming is growing in popularity across Bangladesh, with increasing interest in cricket betting, slot games, and live casino. In this context, building responsible gaming habits is very important. We want you to know when gaming stays within the bounds of enjoyment — and when it is time to seek help.
At criickex, responsible gaming is not just a rule — it is part of our core values. We provide a range of tools and resources to help you make informed decisions, set a budget, and take a break when needed.
Keep Your Gaming Under Control
criickex gives you these features to monitor and manage your own gaming habits.
Deposit Limit
You can set a maximum cap on your daily, weekly, or monthly deposits. This reduces the chance of spending beyond your budget and keeps gaming within enjoyable limits. Contact our support to set a limit.
Time Limit
Decide in advance how long you will play each day. Playing for a long stretch at a time can be harmful to your mental and physical health. Set an alarm on your phone to remind yourself, or use our time-out feature.
Self-Exclusion
If you feel gaming is getting out of control, you can take a temporary or long-term self-exclusion. Your account will be locked for a set period and you will not be able to log in during that time. Speak with the support team to activate this.
Gaming History Review
View the full history of all your betting and gaming activity. Analysing how much you have deposited, withdrawn, and wagered will give you a clear picture of your spending patterns and help you make better decisions.
Cooling-Off Period
Take a short break of a few hours or a few days. Your account will be temporarily inactive during this time. Once the break ends, you can play again as normal. A short break can often refresh your mind and restore a healthy perspective.
24/7 Support
For any gaming concerns or issues, our Bengali-speaking support team is available day and night. Get instant help via live chat or write to us in detail by email. You are not alone — we are here.
Recognise the Signs of Problematic Gaming
Gaming addiction develops gradually. If you notice the signs below, take action immediately and seek help.
You are repeatedly putting in money beyond your budget and trying to chase your losses.
You are hiding your gaming from family or friends, or lying about it.
You feel restless, irritable, or low when you are not gaming.
You are neglecting work, studies, or family responsibilities to play.
You said "just one last time" a moment ago — but you keep coming back.
You are borrowing money or selling assets to fund your gaming.
For those aged 21 and above only
criickex strictly enforces a 21+ age limit. Minors are completely prohibited from accessing the gaming platform. Age is verified at the time of account registration and additional identity documents may be requested in any suspicious case. Keep account details away from younger family members and consider using parental control software.
How to Use the Protection Tools?
Learn about each tool below and contact the support team if you need help.
Budget Planning
Decide before you play how much money you are willing to spend. Even if that amount is lost, it should not affect your daily life. Only game with money you can spare — never wager funds set aside for rent, groceries, or other essential expenses.
Regular Breaks
Take at least a 10–15 minute break every hour. Spend time with family, go for a walk outside, or do another hobby. Gaming is a small part of life — keep it in balance, just like everything else.
Talk to Someone You Trust
If gaming is causing problems, speak openly with a family member or a trusted friend. Asking for help takes more courage than struggling alone. The criickex support team is also by your side.
Close Your Account
If you feel it is best to stop gaming altogether, contact our support. We can permanently close your account. This decision is entirely yours — and we respect it.
What criickex Ensures
Our commitment to responsible gaming is not just on paper — we take active steps.
- Strict age verification to prevent minors from gaining access — at registration and again whenever needed.
- Harm-reduction tools — the ability to easily activate deposit limits, time-outs, and self-exclusion.
- Transparent bonus terms — the wagering requirements for every offer are clearly stated.
- Fast withdrawals — winnings are sent to bKash, Nagad, or Rocket within 10–45 minutes.
- 24/7 Bengali-speaking support — immediate assistance for any gaming-related concerns.
- SSL encryption and secure transactions — your personal and financial information is protected.
- Fair play guaranteed — our games are powered by impartial random number generators.
Get Help with Gaming Problems
Problematic gaming is a serious matter and seeking help is a sign of courage. criickex is always by your side.
Live Chat Support
Speak directly with one of our support agents in Bengali at any time. Day or night — we are always ready. You can get help with everything from gaming concerns to account locks.
Email Support
For detailed issues, write to us by email. Our team will respond to your message. Email: [email protected]
Account Protection
If you want self-exclusion or account restrictions, let support know immediately. We will act quickly and give your request the highest priority.
Questions and Answers about Responsible Gaming
Play safely, enjoy responsibly
Gaming at criickex is always meant to be fun. Stay with us, stay safe. Read our FAQ to learn more or go straight to our games.