criickex Terms and Conditions

1. General Provisions and Definitions

This terms and conditions document forms a binding legal agreement between the criickex platform and its users. By visiting our website, creating an account, or playing any game, you are considered to have fully accepted these terms and conditions.

1.1 Key Definitions

The key terms used in this document are defined below:

• "Platform" — The criickex website, mobile version and all associated services.
• "Member" or "User" — Any individual who holds a registered account on criickex.
• "Deposit" — Funds added to a member's account.
• "Withdrawal" — The process of taking funds out of an account.
• "Bonus" — Any promotional funds or benefits provided by the platform.
• "Wagering Requirement" — The obligation to place bets a specified number of times before a bonus can be withdrawn.

1.2 Applicable Law

These terms and conditions are drawn up and governed in accordance with applicable law. In the event of any dispute, both parties will attempt to resolve it through discussion.

2. Account Registration and Eligibility

To open an account and use the services on criickex, you must meet all of the following conditions:

2.1 Registration Requirements

• You must be 21 years of age or older.
• All information provided at the time of registration must be completely true, accurate and up to date.
• Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
• The account is strictly for personal use — operating an account on behalf of or in the name of a third party is not allowed.
• You are solely responsible for the security of your account.

2.2 Account Security

Keep your login credentials (username and password) completely confidential. If someone accesses your account without authorisation, notify our support team immediately. criickex will not be liable for any transactions resulting from unauthorised access to your account.

2.3 Account Verification

criickex reserves the right to verify a member's identity at any time. Withdrawals may be temporarily suspended if the required documents for verification are not submitted.

3. Age Verification and Identity Confirmation

As a responsible gaming platform, criickex is committed to preventing minors from gaming.

3.1 Age Verification Process

At the time of registration or before your first withdrawal, you may be required to provide a copy of one of the following documents:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate (if no NID is available)
• Driving Licence

3.2 Importance of Identity Verification

To prevent money laundering and ensure financial security, members may be asked to complete additional identity verification for transactions above a certain amount.

4. Deposits, Withdrawals and Payment Methods

4.1 Deposit Rules

Deposits on criickex can currently be made via bKash, Nagad and Rocket. The following conditions apply to deposits:

• Minimum deposit amount: ৳300 (for each method).
• Deposits must be made from a payment account registered in the member's own name.
• Deposits using a third-party account are strictly prohibited.
• A successful deposit is generally credited to the account within a few minutes.

4.2 Withdrawal Rules

The following conditions must be met for a withdrawal:

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 10 to 45 minutes.
• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until the verification process is complete.
• Withdrawals cannot be made if the wagering requirement for a bonus has not been met.

4.3 Transaction Security

All financial transactions on our platform are secured using SSL encryption technology. Your financial information is never shared with third parties.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳8,000.

• Example 1: Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Example 2: Deposit ৳18,000 and receive a maximum bonus of ৳8,000 — total balance ৳26,000.

5.2 Wagering Requirement

Before the welcome bonus can be withdrawn, bets totalling 25 times the bonus amount must be placed. Example: If you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets.

5.3 General Bonus Terms and Conditions

• Only one welcome bonus applies per account.
• If any fraudulent activity related to bonuses is found, the bonus will be forfeited.
• criickex reserves the right to change or cancel bonus offers at any time.
• Separate terms and conditions apply to other promotional offers and will be published alongside the relevant offer.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.

5.4 VIP Program

Our VIP program has three tiers — Bronze, Silver and Gold. Members can advance to higher tiers through regular gaming activity and receive weekly cashback benefits.

6. Gaming Rules and Fair Play Policy

criickex is committed to ensuring a safe, fair and transparent gaming environment.

6.1 Random Number Generator (RNG)

All of our electronic games use internationally certified Random Number Generator technology, which ensures that every outcome is completely random and not predetermined.

6.2 Live Game Rules

In live casino games, the dealer's decision is final. In the event of a technical error, the relevant round may be considered void and the staked amount will be refunded.

6.3 Technical Error Policy

If a game is left incomplete due to a server outage or network issue, criickex will attempt to determine the outcome of that round and make a fair decision. The game provider's records will be treated as the definitive source of information.

6.4 Approved Game Providers

Our platform features games from the world's leading game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming and Ezugi.

7. Prohibited Activities and Grounds for Account Closure

Involvement in any of the following activities will result in immediate account closure and all funds may be forfeited:

7.1 Fraudulent Activities

• Providing a false identity or age.
• Operating multiple accounts.
• Misusing bonus activities.
• Attempting to influence the outcome of any game.
• Deliberately exploiting software errors or bugs.

7.2 Money Laundering

Using our platform for the purpose of money laundering is strictly prohibited. Any suspicious transactions will be reported to the relevant authorities.

7.3 Technical Misuse

• Using automated betting software or bots.
• Using a VPN or proxy server to bypass access restrictions.
• Attempting to make unauthorised changes to the platform's code or software.

8. Responsible Gaming Policy

criickex believes that gaming is purely for entertainment — it should not become a cause of addiction or financial hardship.

8.1 Self-Exclusion Feature

Any member can request that their account be temporarily or permanently suspended. Contact our 24/7 live chat to learn more about this feature.

8.2 Setting Deposit Limits

Members can set daily, weekly or monthly deposit limits on their account, which helps build responsible gaming habits.

8.3 Support for Gaming Addiction

If you feel your gaming habits are getting out of control, please visit our responsible gaming page and seek support.

More detailed information is available on our Responsible Gaming page.

9. Privacy & Data Protection

Protecting members' personal information is one of our highest priorities. To learn about our full privacy policy, please visit the Privacy Policy page.

9.1 Data Collection & Use

Your personal information is collected only for the following purposes:

• Account management and verification.
• Processing financial transactions.
• Providing customer support.
• Fulfilling legal obligations.
• Sending relevant promotional information (subject to your consent).

9.2 Cookie Policy

Our website uses cookies to improve the user experience. By continuing to browse the site, you are considered to have consented to the use of cookies.

9.3 SSL Security

Our platform uses SSL encryption technology, which keeps your personal and financial information fully secure.

10. Limitation of Liability

10.1 Service Availability

criickex strives to provide uninterrupted service, however we are not liable if the service is disrupted for any reason. We will try to give advance notice during maintenance periods.

10.2 Liability for Gaming Losses

criickex bears no liability for losses incurred through gaming activities. Members participate in gaming knowingly and of their own free will.

10.3 Third-Party Services

criickex bears limited liability for any issues caused by payment gateways or game providers. We will make every effort to resolve such issues.

11. Changes to Terms & Termination

11.1 Right to Modify Terms

criickex reserves the right to modify these terms and conditions at any time. For significant changes, members will be notified via their account email or upon login.

11.2 Effective Date of Changes

Updated terms and conditions will take effect from the date they are published. Continued use of the platform after any changes will be considered as your agreement to the new terms.

11.3 Account Termination

Members may request account closure at any time via live chat. It is the member's responsibility to withdraw all valid funds before closing the account.

12. Contact & Dispute Resolution

12.1 How to Submit a Complaint

For any complaints or issues, please contact us through the following:

• 24/7 Live Chat — instant support in Bengali.
• Email: [email protected]

12.2 Complaint Resolution Timeframe

We take every complaint seriously and will try to provide a resolution as quickly as possible. Complex matters may take longer to resolve depending on the investigation required.

12.3 Final Decision

The decision of criickex's management authority will be considered final on all matters. In the event of any dispute, both parties will attempt to reach a resolution through mutual discussion.